STORE POLICY

Returns & refunds

Effective August 1, 2026

Contact us within 14 days after delivery if you want to request a return. Approval is required before sending anything back.

Return condition

Eligible merchandise must be unused, unworn, unwashed, and returned with its original packaging, tags, and accessories. We may refuse items that show wear, damage, odour, alteration, or missing parts.

Items that may not be returnable

• Personalized, custom, final-sale, clearance, wholesale, or bale orders unless defective
• Hygiene-sensitive goods once opened or used
• Gift cards and downloadable products
• Items damaged through misuse or ordinary wear

Damaged or incorrect orders

Contact us as soon as possible and include the order number plus clear photos of the item and packaging. We will assess the issue and explain the available replacement, refund, or other remedy.

Return shipping

Return shipping is normally the customer’s responsibility unless the item arrived damaged, defective, or incorrect. Use a trackable service; DA STORE is not responsible for untracked return parcels that do not arrive.

Refunds

Approved refunds are sent to the original payment method after inspection. Your bank or card provider controls how long the credit takes to appear. Original shipping charges are not normally refunded unless required by law or the order was incorrect.

Nothing in this policy limits consumer rights that cannot legally be excluded.

Start a request at hello@dastore.site and include your order number.